Every SparkRush hair accessory is hand-inspected for perfection before shipping. Our delicate craftsmanship requires 3-5 business days for processing (extended from typical e-commerce timelines). During peak seasons like holidays or new collection launches, processing may take 5-7 business days. Order cancellations must be requested within 12 hours of purchase by emailing [email protected]. Beyond this period, your custom-designed hairpieces enter production and become non-cancelable - though our generous 30-day return window ensures satisfaction.
We guarantee the durability of our sweet-yet-sturdy hair accessories. Unworn items with original packaging may be returned within 30 days of delivery (significantly longer than standard 14-day policies). For exchanges of damaged clips or color variations, you have 45 days to accommodate international shipping complexities. Initiate returns through www.sparkrush.shop and select your preferred resolution. Note: Personalized monogrammed items and seasonal limited editions marked "Final Sale" cannot be returned.
To maintain our premium quality standards, returns must: (1) Show absolutely no signs of wear, hair product residue, or alterations (2) Include all original protective pouches and gift boxes (3) Have intact SparkRush authenticity seals. Our quality team performs meticulous 5-point inspections on all returns. Items failing inspection will be shipped back to you within 14 business days with photographic evidence of the condition issues.
Refunds require 10-14 business days after we receive your return - this extended period ensures each returned item undergoes thorough artisan evaluation. The refund amount excludes original shipping fees and return shipping costs. For payments processed through third-party platforms, allow an additional 3-5 banking days for the refund to reflect in your account. During holiday seasons (November-January), processing may extend to 21 business days.
Customers are responsible for return shipping costs unless the return results from our error (incorrect/damaged item). We strongly recommend using tracked and insured shipping methods - SparkRush cannot be held accountable for lost return packages. For international returns exceeding $150 in value, we provide prepaid DHL labels (cost deducted from your refund if the return is unauthorized).
Report manufacturing defects within 10 days of delivery by emailing [email protected] with clear photos/videos demonstrating the issue. For verified quality problems, we'll provide free return shipping and either expedite a replacement (subject to availability) or issue a full refund including original shipping costs. This exception to our standard policy reflects our commitment to crafting hair accessories that withstand daily wear while maintaining their sweet aesthetic.
Bridal collections and custom-designed hairpieces are final sale. For holiday purchases (November 20 - December 31), the return window extends to January 31. Wholesale orders follow separate policies outlined in vendor agreements. SparkRush reserves the right to limit future purchases from customers demonstrating return rates exceeding 50% of total orders.
For return authorizations or policy clarifications, contact our Style Support Team at [email protected] (response within 72 hours). Always include your order number and detailed photos for damaged items. Visit www.sparkrush.shop for 24/7 chatbot assistance with basic return queries.
